by Scott Stratten : UnSelling: The New Customer Experience

ISBN : #1118943007 | Date : 2014-09-29

Description :

PDF-09823 | UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We’ve become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. Unselling i… UnSelling: The New Customer Experience

UnSelling: The New Customer Experience by by Scott Stratten

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